FAQ
Below you can dive into our replies, to some of the most frequently asked questions you might have, in relation to Neat Components.
My mount doesn't fit?
If your mount doesn’t seem to fit, try the following steps:
1. Adjust the position: Gently wiggle the mount up and down along the seatpost to help it align perfectly.
2. Secure the Fit: Once aligned, squeeze the ends together with your fingers while inserting the screws.
3. Tighten the Screws: Carefully tighten the screws to ensure a secure fit - only 1-2nm, meaning it should not be tightened much.
Our mount is designed for a precise fit, which may require some adjustment to find the optimal placement. If you continue to experience issues, please contact our support team at contact@neat-components.com for further assistance.
How do I mount the garmin part to my 700 Series mount?
Mounting the Garmin part to our 700 series mounts can sometimes be a bit tricky. Here’s a helpful trick to make the process easier:
1. Initial Placement: Set the Garmin part on the mount loosely without inserting it all the way.
2. Align the Screws: Align both screws through the holes.
3. Gradual Tightening: Start tightening the screws a little at a time to ensure they align perfectly with the holes.
5. Final Adjustment: As you tighten the screws, the Garmin attachment will be pulled into place and align correctly with the mount.
By following these steps, you should be able to mount the Garmin part securely and accurately. If you encounter any difficulties, please reach out to our support team at contact@neat-components.com for further assistance.
How long will it take to get my order?
We offer global shipping, ensuring that our products reach cycling enthusiasts wherever they are. Delivery times vary depending on your location. Underneath you'll find the estimated days, based on your location.
Denmark: 1-4 days
The Nordics: 4-7 days
Europe: 4-7 days
US: 3-10 days
Outside Europe: 10-15 days
*The estimated days are business days, excluding customs and VAT processing, which could result in the delivery taking additional days.
*During holiday times, or extra busy times shipping can take longer.
How do I return a product?
If you need to return a product, please contact us at contact@neat-components.com for further instructions. Our team will guide you through the return process to ensure a smooth and hassle-free experience.
Any other questions?
If you have any questions or need further assistance, please don’t hesitate to reach out to us. Our team is here to help! You can contact us at contact@neat-components.com, and we’ll get back to you as soon as possible.